Privacy Policy
Effective date: 15 November 2026
This policy explains how Zap Groceries, operated by ZAP GROCERIES LIMITED, Warehouse 023, Mabushi Ultra Modern Market, Abuja (“we”, “us”), collects and uses your personal information when you visit zapgroceries.com or order from us on WhatsApp, Instagram or Facebook. We handle your information in line with the Nigeria Data Protection Act 2023.
1. Information we collect
| What | Examples | Why we need it |
|---|---|---|
| Contact details | Name, phone or WhatsApp number, email | To confirm orders and reply to you |
| Delivery details | Delivery address, landmarks, delivery notes | To deliver your order |
| Order details | Items ordered, order history, messages with us | To fulfil orders, handle returns and answer questions |
| Payment details | Name on the paying account, amount, proof of payment | To confirm payment and make refunds. We do not collect or store card numbers, PINs or passwords |
| Website data | Device and browser type, pages visited, cookies | To keep the website working and improve it |
2. Why we use it (our lawful basis)
- To process and deliver your order: this is necessary to perform our contract with you.
- To meet legal obligations: such as keeping sales and tax records.
- To improve our service and prevent fraud: our legitimate interest in running a safe, reliable business.
- To send you offers and new-product updates: only with your consent. You can opt out at any time by replying “STOP” or telling us.
3. Who we share it with
We never sell your personal information. We share it only with:
- Delivery riders and logistics partners: your name, phone number and address, so they can deliver your order.
- Our bank and payment providers: to receive payments and make refunds.
- Service providers that help us run the business: such as our website host and messaging apps (including WhatsApp and Meta), under their own privacy terms.
- Authorities: when the law requires it.
Some of these providers may store data outside Nigeria. Where that happens, we rely on providers that offer adequate protection for personal data, as the Nigeria Data Protection Act 2023 requires.
4. How long we keep it
We keep order and payment records for as long as we need them for accounting and tax purposes, usually up to 6 years. We keep marketing contact details until you opt out. We delete or anonymise information we no longer need.
5. How we protect it
We limit access to your information to people who need it to serve you, use password-protected devices and accounts, and share delivery details with riders only for the order they are delivering. If a data breach is likely to put you at serious risk, we will inform you and the Nigeria Data Protection Commission as the law requires.
6. Your rights
Under the Nigeria Data Protection Act 2023, you have the right to:
- know what personal information we hold about you and get a copy of it
- ask us to correct information that is wrong or out of date
- ask us to delete your information when we no longer need it
- ask us to restrict how we use it, or object to how we use it
- withdraw your consent at any time, including for marketing messages
- complain to the Nigeria Data Protection Commission (NDPC) if you are unhappy with how we handle your information
To use any of these rights, contact us at support@zapgroceries.com or on WhatsApp (0702 565 0074). We will respond within 30 days.
7. Cookies
Our website may use cookies to remember your basket and understand how the site is used. You can block or delete cookies in your browser settings, but some parts of the site may not work properly without them.
8. Children
Our website and services are for adults. We do not knowingly collect personal information from children under 18.
9. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with its effective date.
10. Contact us
ZAP GROCERIES LIMITED (RC 9917211) · Warehouse 023, Mabushi Ultra Modern Market, Abuja · support@zapgroceries.com · WhatsApp 0702 565 0074